Neoloop - 63-77 W Parade, West Ryde NSW 2114- Site Outage – Incident details

All systems operational

63-77 W Parade, West Ryde NSW 2114- Site Outage

Resolved
Operational
Started 4 days agoLasted 16 hours 52 minutes

Affected

FTTX Networks

Partial outage from 9:33 AM to 1:00 PM, Operational from 1:00 PM to 4:33 PM, Under maintenance from 4:33 PM to 6:00 PM, Operational from 6:00 PM to 9:24 PM, Partial outage from 9:24 PM to 2:25 AM

NSW

Partial outage from 9:33 AM to 1:00 PM, Operational from 1:00 PM to 4:33 PM, Under maintenance from 4:33 PM to 6:00 PM, Operational from 6:00 PM to 9:24 PM, Partial outage from 9:24 PM to 2:25 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    A technician has arrived onsite.

  • Monitoring
    UTC
    Monitoring

    A technician is being dispatched to site.

  • Identified
    UTC
    Identified

    Working with the field team to arrange a technician visit to investigate and resolve the issue.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    Power tripped at site; we are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    The outage is still under investigation after power restored at 63-77 W Parade, West Ryde NSW 2114.